Carpetcleaning Haringey Terms and Conditions
These Terms and Conditions set out the basis on which Carpetcleaning Haringey provides domestic and commercial carpet cleaning services in the United Kingdom. By making a booking, the customer agrees to be bound by these terms. They are designed to create clarity about the service process, payment obligations, cancellation rights, liability limits, and the handling of waste generated during the work. For the avoidance of doubt, references to we, us, and our mean the service provider, while you and your mean the customer or any person authorised to request services on the customer’s behalf.
These terms apply to all carpet cleaning services supplied under the Carpetcleaning Haringey name, whether the work is arranged as a one-off clean, part of a scheduled maintenance arrangement, or a bespoke service. Nothing in these terms affects your statutory rights as a consumer under UK law. If any provision is found to be unlawful or unenforceable, the remainder of the terms shall continue in full force and effect to the extent permitted by law.
We reserve the right to amend these Terms and Conditions from time to time. Any update will apply to bookings made after the revised terms are published or otherwise communicated. The version in force at the time your booking is confirmed will govern that service unless a change is required by law. The words rug cleaning, upholstery cleaning, and carpet care may appear in these terms where relevant to services connected with the main carpet cleaning work.
A booking is formed only when we have accepted your request and confirmed the appointment in writing, by email, text message, booking system, or other recorded method. A request alone does not guarantee availability. We may decline a booking if the property is unsuitable, if the requested service falls outside our scope, or if we believe the work cannot be completed safely, lawfully, or to an acceptable standard. When confirming a booking for professional carpet cleaning, we may ask for details such as room size, floor type, access issues, stain history, fibre type, and whether any previous treatments or repairs have been carried out.
You are responsible for providing accurate information at the time of booking. If information later proves to be inaccurate or incomplete, we may revise the quotation, alter the service plan, or refuse to proceed where the mismatch materially affects the job. The final service method may vary depending on fabric condition, soil level, drying requirements, or manufacturer guidance. Any estimate provided before inspection is based on the information supplied and is not a fixed guarantee unless expressly stated as such.
We may require access to water, electricity, parking, and a suitable working area. You must ensure that the property is ready for service at the agreed time, including reasonable clearance around the items to be cleaned. 
If the property is not ready, if access is denied, or if the work cannot begin due to customer-related delays, we may charge a call-out, waiting, or rebooking fee. This also applies where no one is present to provide access when agreed, unless we have expressly accepted a remote-entry arrangement in writing.
Pricing may be given as a fixed rate, room-based price, item-based price, or hourly rate, depending on the nature of the work. All quoted amounts will be stated in pounds sterling and, where applicable, may include or exclude VAT depending on our trading status and the information supplied at the time. Any additional work requested on site, such as stain treatment, deodorising, fibre protection, or extra area cleaning, may be charged separately. We will explain any material price changes before proceeding where practicable.
Payment is due in accordance with the booking confirmation or invoice. Unless agreed otherwise, payment must be made on completion of the service or before the start of the service where prepayment is required. We accept payment methods notified to you during the booking process. You must ensure that any card, bank transfer, or other payment method is valid and has sufficient funds. Where payment is declined, reversed, or otherwise not received, we may charge reasonable recovery costs and interest in line with applicable UK legislation.
For commercial clients or repeat customers, we may agree credit terms in writing. Such terms do not apply unless expressly confirmed. Late payment may result in service suspension, account review, and referral to debt recovery. Nothing in these Terms and Conditions limits our right to seek payment for completed work or lawful cancellation charges. Where a deposit is requested, it may be non-refundable to the extent stated at the time of booking and may be used to secure appointment capacity and preparatory costs.
Cancellations and rescheduling must be made within the timeframe stated in the booking confirmation. If no timeframe is specified, you should give at least 24 hours’ notice. Cancellation after we have allocated staff, equipment, or transport may result in a fee reflecting our reasonable losses and administrative costs. Where a cancellation is made with insufficient notice, or where a booking is abandoned due to access failure or customer unavailability, the cancellation fee may be charged in full or in part depending on the circumstances.
If you wish to rearrange the appointment, we will try to accommodate an alternative date, subject to availability. Rebooking may be treated as a cancellation if the original date cannot be retained or if the request materially changes the scope of work. We may also cancel or postpone a booking where weather, illness, equipment failure, safety concerns, or other events beyond our reasonable control prevent performance. In such cases, we will offer a new appointment or refund any prepaid amount for the unperformed portion of the service, unless the delay is caused by an event outside our responsibility and no money has been taken.
We may refuse to begin or continue work where the property presents a health and safety risk, where infestations, damp, structural defects, or hazardous substances are present, or where the cleaning request would likely cause damage. If we cancel on this basis, we will not be liable for delay or non-performance arising from the unsafe condition of the premises. This paragraph does not affect any mandatory rights you may have under consumer law. 
In the event that we must leave site for safety reasons, any completed work will be chargeable on a fair and reasonable basis.
Our liability is limited to the maximum extent permitted by UK law. We will exercise reasonable care and skill in providing carpet cleaning London style services, but outcomes can vary depending on fabric age, staining, wear, previous treatment, and hidden defects. We do not guarantee removal of every mark, odour, or contamination. Natural fibre movement, pre-existing damage, colour loss, pile distortion, shrinkage, seam opening, or other issues may occur due to the condition of the item, and we are not responsible for deterioration caused by pre-existing faults or inherent weaknesses.
We are not liable for losses that are indirect, consequential, or not reasonably foreseeable at the time of booking, including loss of profits, loss of business, loss of use, or distress except where required by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where liability is established, our total liability for a single claim will ordinarily be limited to the price paid for the specific service giving rise to the claim, unless a higher amount is required by statute.
You must notify us of any concern promptly after the service is completed and before the cleaned items are used extensively or moved out of the inspected area, where reasonable. Failure to report a problem in good time may make it harder to investigate and may limit any remedy available. We may request photographs, access for inspection, or relevant purchase and care information before deciding whether any issue falls within our responsibility. Any attempted remedy by a third party without our prior written agreement may affect liability where it prevents proper assessment.
During carpet and fabric cleaning operations, some waste may be generated, including removed debris, disposable cloths, packaging, filters, sludge, waste water, and any contaminated materials taken away from the site. We will manage waste in line with applicable UK waste regulations, including the Environmental Protection Act 1990 and any relevant duty of care requirements. Waste arising from the service will be stored, transported, and disposed of responsibly using lawful methods and appropriately licensed carriers or facilities where required.
You remain responsible for disclosing any hazardous or restricted materials at the property, including asbestos, mould contamination, bodily fluids, sharps, chemical residues, or substances regulated under environmental or health and safety law. We may decline to handle such items or may require specialist disposal arrangements. Where waste is generated because of undisclosed hazards, additional charges may apply for containment, protective equipment, cleaning, or disposal. We do not remove household waste or bulky rubbish unless this has been expressly agreed in advance and permitted by law.
Any goods, accessories, or items left behind after completion may be disposed of or retained only in accordance with applicable law and after reasonable attempts to contact the owner where required. We encourage customers to remove valuables, fragile items, and personal belongings from the working area before the appointment begins. We are not responsible for loss or damage to items not reasonably moved or protected by us where their presence was not disclosed or where removal was not part of the agreed service.
These terms shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also benefit from certain mandatory local rights that cannot be restricted by this agreement. Any dispute arising from or connected with the services, these terms, or any non-contractual obligations will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise.
If any dispute arises, both parties should first attempt to resolve the issue in good faith by providing relevant information and allowing a reasonable opportunity to investigate. This does not prevent either party from seeking urgent injunctive relief, making a complaint under a statutory scheme where available, or asserting a legal right in court. These Terms and Conditions form the entire agreement between the parties relating to the booking, unless changed in writing by an authorised representative of Carpetcleaning Haringey.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that you are authorised to arrange the service for the property and that you will ensure a safe working environment for our staff. Where a service includes carpet stain removal, fabric care, or related treatments, all work will be carried out subject to these terms and to the condition of the items inspected on site. These terms are intended to support a fair, lawful, and transparent service relationship.
