Choose the most reliable cleaners in Haringey, N4 and get the best carpet cleaning service at price that won't break your bank balance.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Haringey provides carpet, upholstery and related cleaning services to residential and commercial customers within our service area. By making a booking, accessing our services, or allowing our operatives to enter your premises, you agree to be bound by these Terms and Conditions.
References to we, us, or our in these Terms and Conditions are to Carpet Cleaning Haringey. References to you or your are to the customer who books or receives the services.
1.1 We provide professional carpet, rug, upholstery and related cleaning services, including stain treatment and deodorising, subject to the specific service agreed at the time of booking.
1.2 The exact scope of work will be confirmed during the booking process, including the areas to be cleaned, the type of items, and any additional treatments requested by you.
1.3 We reserve the right to adjust the scope of services if, upon arrival, we find that the condition, size, or access to the items to be cleaned differs significantly from the information provided at the time of booking. Any such changes will be discussed with you before work proceeds.
2.1 Bookings may be made by you via our website booking form or other online channels made available by us, or using any alternative method we approve from time to time.
2.2 When making a booking, you must provide accurate and complete information regarding your property, the items to be cleaned, access details, parking arrangements, and any known issues such as severe staining, pet odours, water damage, or delicate fibres.
2.3 Your booking is an offer to purchase cleaning services from us. We reserve the right to accept or reject any booking request. A booking is only confirmed when we send you a confirmation message stating the date, approximate arrival time, and services to be provided.
2.4 We aim to arrive within the agreed time window, but timing is approximate and may be affected by traffic, weather, previous jobs, or unforeseen circumstances. If we expect to be significantly delayed, we will take reasonable steps to inform you and agree a revised time or alternative date.
2.5 You must ensure that a responsible person aged 18 or over is present at the premises for the duration of the service, unless we have explicitly agreed otherwise in writing.
3.1 You must provide safe, suitable access to the premises and the areas to be cleaned. This includes ensuring that stairways, hallways and rooms are clear of unnecessary obstacles.
3.2 You are responsible for arranging and covering any parking facilities required for our vehicle and equipment near your property. Any parking charges or penalties arising as a result of insufficient or inaccurate parking information may be added to your invoice.
3.3 You agree to remove fragile, valuable or irreplaceable items from the areas to be cleaned before our arrival, or to clearly point them out to our operatives. We will not move heavy furniture or appliances unless this has been agreed in advance and can be done safely.
3.4 You must inform us in advance of any health and safety risks at the premises, including loose floor coverings, exposed wiring, structural damage, or hazardous substances.
4.1 Prices will be communicated to you during the booking process and are generally based on the type and quantity of items, the size of the areas to be cleaned, and the condition of the carpets or upholstery.
4.2 Any price quotation provided before our visit is an estimate based on the information given by you. If the actual work required differs from the description you provided, we may revise the price accordingly and will seek your approval before proceeding.
4.3 All prices are given in pounds sterling and, if applicable, will state whether they include or exclude VAT or any other taxes, in accordance with current UK law.
5.1 Unless otherwise agreed, payment is due immediately upon completion of the services at your premises.
5.2 We accept commonly used forms of payment in the UK, which may include cash, card, or other electronic means. The specific accepted methods will be confirmed at the time of booking or before the service is carried out.
5.3 For commercial customers or larger jobs, we may agree to issue an invoice payable within a specified period. Payment terms will be confirmed in writing and may include requirements for deposits or part payments before work begins.
5.4 We reserve the right to require a deposit for certain bookings, such as large or high value jobs, multi-property bookings, or work scheduled for peak periods. Any deposit requirements will be confirmed before your booking is accepted.
5.5 If payment is not made by the due date, we may charge interest on any overdue sums at the statutory rate and may suspend or cancel further services until all outstanding amounts have been paid.
6.1 You may cancel or reschedule a booking by giving us reasonable notice before the scheduled appointment time. The required notice period and any applicable charges will be communicated during the booking process and may vary depending on the nature of the job.
6.2 If you cancel with short notice, or if we attend the property and are unable to gain access, or if you refuse the service on arrival without a valid reason, we may charge a cancellation or call-out fee to cover our costs.
6.3 If we need to cancel or reschedule your booking due to circumstances beyond our control, such as serious illness, vehicle breakdown, extreme weather or other operational issues, we will notify you as soon as possible and offer an alternative date and time. We will not be liable for any indirect losses caused by such changes.
6.4 If you repeatedly cancel or fail to provide access for confirmed bookings, we reserve the right to decline further services to you.
7.1 You agree to provide accurate information during the booking process and to update us if there are any material changes before the appointment.
7.2 You must ensure that electricity and water are available at the premises during the service. If we attend and cannot carry out the work due to lack of utilities, this may be treated as a late cancellation.
7.3 You are responsible for informing us of any known issues with the carpets, rugs, or upholstery, including previous damage, colour instability, shrinkage risks, or prior cleaning treatments that may affect our work.
7.4 You must keep children and pets away from the working area for their safety and to allow our operatives to work effectively.
8.1 We will use reasonable skill and care to provide our services and will use appropriate cleaning methods and products for the items and materials being treated.
8.2 While we will use our best efforts, we cannot guarantee complete removal of all stains, odours or marks. The outcome of cleaning depends on factors such as the nature and age of the stain, the fibre type, previous cleaning attempts, and wear and tear.
8.3 Some materials may be prone to shrinkage, colour bleeding, fading, or other reactions when cleaned, especially if they were not originally manufactured or treated to be wet-cleaned. If we have reasonable concerns about potential damage, we may decline to treat certain items or may carry out a test in a small, inconspicuous area first.
8.4 Carpets and upholstery may remain damp for a period after cleaning. You are responsible for ensuring adequate ventilation and avoiding heavy traffic on damp surfaces until they are fully dry.
9.1 We will take reasonable care when providing our services. In the unlikely event that damage is caused directly by our negligence, you must notify us as soon as reasonably possible, and in any event within 48 hours of the service, so that we can investigate.
9.2 Our liability for any direct damage to your property caused by our negligence will be limited to the reasonable cost of repairing the damage or, where repair is not possible, replacing the damaged item on a like-for-like basis, subject to fair wear and tear and depreciation.
9.3 We will not be liable for any pre-existing damage, defects, or conditions, including stains that cannot be removed, discolouration, loose joins, poorly fitted carpets, or fragile fabrics that deteriorate during cleaning due to their existing condition.
9.4 We will not be liable for any indirect or consequential losses, including loss of profits, loss of use, loss of enjoyment, or alternative accommodation costs, arising out of or in connection with our services.
9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable UK law.
10.1 In the course of providing cleaning services, we may generate waste water, used cleaning solutions, and limited quantities of solid waste, such as soiled cloths or disposable materials.
10.2 We will manage and dispose of waste in accordance with applicable UK environmental and waste regulations. Where required, waste water and residues will be disposed of via appropriate drainage systems or taken away for controlled disposal.
10.3 You must not request, and we will not agree, to dispose of waste in any manner that is unlawful, unsafe, or contrary to local or national regulations.
10.4 If, in the course of our work, we encounter materials that we reasonably believe to be hazardous or require specialist disposal, we reserve the right to cease work in the affected area, inform you of our concerns, and recommend you contact a specialist contractor. Any additional costs or delays arising from such circumstances will be your responsibility.
11.1 If you are dissatisfied with any aspect of our service, you should notify us as soon as possible, and no later than 48 hours after completion of the work, providing details and where possible supporting evidence.
11.2 We will aim to investigate your complaint promptly and fairly. Where appropriate, we may offer to revisit the property to inspect the work and, if reasonable, to carry out remedial cleaning of the affected area.
11.3 Any offer of remedial work is made without admission of liability and is subject to your cooperation in allowing us access to the premises within a reasonable time.
11.4 If a dispute arises that cannot be resolved amicably, both parties agree to consider informal negotiation or mediation before commencing formal legal proceedings, where this is practical and appropriate.
12.1 We will collect and use certain personal information about you, such as your name, address, and contact details, for the purpose of providing our services, managing bookings, issuing invoices, and handling enquiries or complaints.
12.2 We will process your personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep your information secure.
12.3 We will not sell your personal information to third parties. We may share it only where necessary with trusted service providers, such as payment processors, or where required by law or regulation.
13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, pricing structure, legal requirements, or operational practices.
13.2 The version of the Terms and Conditions in force at the time you make a booking will apply to that particular booking, unless a change is required by law or regulation.
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with our services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services, subject to any mandatory consumer rights that provide otherwise.
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
15.2 Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
15.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another business entity as part of a reorganisation or sale of our business, provided that this does not adversely affect your rights as a consumer.
15.4 These Terms and Conditions, together with any written confirmation of your booking and any specific service description provided at the time of booking, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or understandings.
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